The
Social Security Tribunal system revelled itself with a phone message
from “Paul”.
Paul
called to confirm receipt of my faxes -apparently they were receiving
hundreds of blank pages and were concerned.
To
help Paul I gave them my email address so I could send them my Open
PGP secure email submissions instead of fax. Unfortunately that
process did not work out well.
An
email from David Burnside from the Social Security Tribunal said
their firewall was preventing my submissions and they are not setup
to accept submissions by secure email. They will also not accept
documents from password protected cloud document share resources -for
example Google Docs.
They
will however accept unsecured email and unsecured attachments.
The
process of sending documents to the Social Security Tribunal has many
flaws ( file size limits, unsecured) and makes it unreasonably hard
for a crash victim trying to submit documents relating to a
Disability Benefits appeal. Knowone should be made to send personal
medical information unsecured. This experience has educated me in the
lack of security for sending personal medical information to the
Social Security Tribunal. They should accept signed open PGP secure
email, or make other arrangements to send and receive personal
information securely. To be clear, the problem with my email
submissions is on their end, not mine, ALL rules should be given to
an appeal applicant upfront.
It
would have made my appeal so much easier for everyone if the Social
Security Tribunal acquired my insurance-legal-medical information
directly from the sources ( Doctors, Lawyers, HCAI, hospitals, etc.)
How do they expect a crash victim out of work since 2007 to acquire
600 confidential insurance-legal-medical pages from different sources
free of charge?
It
is nice to finally have an actual persons name from the Tribunal. My
confidential insurance-legal-medical submissions were flowing
uninterrupted by fax. Now that the Tribunal has these documents they
need to confirm them. I have asked repeatedly for confirmation but to
date have not received any.
I
sent the contents of Canadian Insurance News to the Social Security
Tribunal as it relates to comments made by Service Canada in their
denial letter about me not doing “some kind of work”. The
contents of the site shows that I do in fact “some kind of work”
when I can.
The
email contents of the site prompted a URGENT email response and
telephone message from David Burnside from the Social Security
Tribunal. Apparently he has restrictions as to what he can write in
an email it would be considered protected B material. Seems so wrong
that he can accept unsecured email from me but he has restrictions
and cant provide me with confirmation of what medical documents I
have sent him.
The
David Burnside email was marked URGENT so I called him at the number
in his email footer and was told by the Social Security Tribunal that
I could ask for a direct number from David. I emailed David but he
said he does not have a direct line to supply. Another example of
confusion on their end.
Confirmation
was an issue with my medical submissions with Service Canada and is
now again with the Social Security Tribunal. When ever, or if ever,
they finally confirm what they have received from me they still need
to read my submissions. Given the history of my claim for CPP
Disability Benefits being so blatantly ignored by Service Canada and
passed on to the Tribunal , I seriously doubt they will even take the
time.
At
this writing David Burnside from the Social Security Tribunal asked
for a phone number. I explained to him that unfortunately I do not
have a phone, I do not have a cell phone, I do not have any income, I
do not have a job, I have not worked since 2007. I am being
financially supported by my common law spouse. She supports the 3 of
us with her part time job.
If
the Social Security Tribunal wants me to get a phone maybe they
should grant my Appeal so that I can get one with my disability
benefits that I am clearly entitled to.
The
alternative is to simply give me a number to talk to someone. Come on
Social Security Tribunal even Walmart has customer service!
Crash
victim 2007, CPP Disability applicant since 2008.
Administrator,
Surviving
a Collision,
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